SHOP POLICIES

FORMS OF PAYMENT

I accept payment through PayPal (which accepts all major debit and credit cards). All prices are in CAD. 

PRIVACY POLICY

All information collected is solely for the purpose of sending you whatever goods you have purchased from us. I will never sell or distribute your name, email, address, or any other information that you provide me. 

SHIPPING INFORMATION

Physical Items

All items will be shipped via Canada Post on the Monday following your order. I charge a flat rate for shipping in Canada and the US, which is $15 – if the shipping doesn’t cost this much, I’m happy to refund you the difference, rounded to the nearest dollar. You will be sent an email notification when your order is shipped out. For buyers in Europe/the rest of the world, I am happy to arrange exact shipping for you – I’ve put a flat rate into my system, but please let me know during checkout.

Amanda Rataj is not responsible for any lost or damaged parcels – if you’d like tracked shipping, please let me know in the notes during check out and I am happy to price it out for you.

Do you live in Hamilton? Please let me know if you would prefer local pickup and we can arrange something.

PDF downloads

After purchase, all PDF downloads are available for immediate download on your receipt page. All PDFs are available for download for 7 days after purchase, after which time the download link will disappear. Please remember to download your file immediately. 

RETURN POLICY

I do my best to photograph and list items accurately – colours and textures may appear different depending on your computer screen. If you’re not happy with your purchase, I accept returns of unused new items within 14 days of purchase for a full refund (the cost of return shipping is the buyer’s responsibility).

Handwoven items carry the mark of hand craftsmanship – any lumps, bumps, or unevenness do not affect the longevity of my work and are part of the unique character of the piece. If you have any questions about care or the materials of your piece, please get in touch!

There are no returns available on digital downloads, all sales are final. 


By making a purchase from www.amandarataj.com you agree to these shop policies.