By nature, handwoven textiles are subject to slight ‘imperfections’ like unevenness in the selvedge or slubs in the weft. These are natural byproducts of the hand making process and do not affect the longevity or durability of the work, and should be seen as evidence of the maker’s hand. 

By making a purchase from www.amandarataj.com you agree to these shop policies. 


Shipping – Physical Items

All orders ship with Canada Post on Mondays – you will be sent an email notification when your order is shipped out. I use flat rates for Canada/USA, and you can choose from tracked package or untracked.  I am not responsible for lost or missing packages – those who choose tracked mail may be able to be claimed through Canada Post. 

Local pickup is available from downtown Hamilton, Ontario. Shipping for the rest of the world comes up as $0 – you will be sent a PayPal invoice after I calculate the exact shipping costs because the distance can be so variable. Customs and import fees are the responsibility of the buyer. 


Digital Purchases

After purchase, PayPal will direct you back to my website to download the pattern; you will also receive an email link to download. If you have not, please check your spam folder first, sometimes this email ends up there! All PDFs are available for download for 7 days after purchase, after which time the download link disappears. Please remember to download your file immediately. 


Payment

I accept payment through PayPal, which accepts all major debit and credit cards. All prices are listed in CAD. 


Returns

I do my best to photograph and list items as they appear – colours and textures may appear different depending on your computer screen. I am a small business of one person – I do my best to package and ship things safely so that they arrive to you as I would like them, but I am not responsible for damage incurred during shipping. 

There are no returns available on digital downloads, all sales are final.


Care Instructions

Handwoven textiles should live a long and useful life, and will last for many years with good care. Please follow washing instructions given at purchase – hand washing is recommended for any wool or wool blend items, while some cotton and linen things can be machine washed. If in doubt – please ask! 

If something I’ve made needs repair – please let me know, I’d be happy to help you!


Privacy Policy

All information collected is solely for the purpose of sending you whatever items you have purchased from me – some things, like your address, are collected automatically by WooCommerce (my eCommerce application), regardless of whether or not you need shipping. I’m not interested in this information and will never sell or distribute your name, email, or address that you provide me.